Adecco Permanent Recruitment is looking, on behalf of one of its clients – a leading company in the medical and precision instruments industry – for a Customer Care – Sales & Service professional.
Qualifications
- 2–3 years of experience in order administration and logistics in an international environment
- High school graduate or higher education with economic background
- Good business knowledge: understanding business processes, accounting, and commercial contexts
- Good knowledge of MS Office and ERP systems; ideally SAP and Salesforce
- Native Romanian, proficient in English (written and spoken)
Competences
- Strong communication skills
- Customer and service-oriented
- Ability to organize and navigate a complex environment
- Resilient, structured, precise, and independent work style
- Cooperative, friendly, and team-minded
- Flexible in a constantly changing working environment
Order Fulfillment
- Process orders, manage logistics and payments according to defined processes
- Handle invoicing
- Coordinate delivery, installation, and handover
- Serve as contact person for logistics partners
- Provide fast-acting complaint support
- Settle and close open jobs for service technicians
- Centralize customer needs for maintenance, repairs, and installation
- Coordinate delivery and return of unused spare parts
- Manage invoicing for spare parts and stock clearance
Technical Support for Service
- Process service orders and handle logistics and payments locally
- Coordinate with service colleagues for job completion
- Monitor and calibrate service tools (certificate validity, regular calibration)
- Support in-house repairs logistics
- Create service contracts
- Receive and handle customer claims and requests, open and close cases
- Provide administrative support for audits (ISO processes, stock inventory)
- Track and ensure compliance with internal protocols for office assets and service transactions
Sales Support
- Maintain CRM customer data
- Post Maintenance Contracts and Extended Warranties in CRM and coordinate with Accounting
- Issue, send, and monitor customer offers; follow up within a week
- Handle tender processes, issuing technical and financial offers in coordination with field service engineers
Administration
- Prepare for and participate in service-specific audits (ISO, stock inventory)
- Coordinate with local company customers for claims and requests
- Ensure compliance with internal protocols for office assets and service priorities
Communication
- Coordinate with sales and service colleagues to ensure service support of instruments
- Maintain close coordination with other colleagues and regional offices
Bucharest
