Role Overview:
The Direct Sales Force (DSF) Executive has the primary responsibility of developing the Metropolitan Life sales network within the assigned region. This role also involves recruiting and training Branch Managers, who will subsequently build and lead teams of life insurance agents.
Furthermore, the DSF Agency Executive is expected to demonstrate a high level of leadership, strategic vision, and a hands-on approach to developing a high-performing sales network, with a strong emphasis on professional ethics and customer orientation.
Key Responsibilities:
- Regional Expansion: Develop and implement a high-performing strategy to grow and strengthen Metropolitan Life’s presence in the assigned region.
- Recruitment & Leadership: Identify, attract, onboard, and professionally develop Branch Managers, together with whom the DSF Agency Executive will build and manage the regional sales teams.
- Sales Force Development: Supervise and support Branch Managers in recruiting, training, and mentoring life insurance agents.
- Sales Activity Management: Ensure efficient use of the CRM system to monitor agent productivity, manage sales activities, and optimize results.
- Sales Quality: Implement strategies to ensure high sales quality standards, with a strong focus on ethical and sustainable business practices.
- Excellence in Client Portfolio Management: Promote a customer-centric culture, ensuring that agents provide appropriate service to each client in their own portfolio.
- Ethics and Compliance: Ensure that all recruitment, sales, and client relationship activities comply with Metropolitan Life policies, business principles, and legal requirements.
- Performance Reporting: Regularly present performance progress reports for the managed region to senior management at Metropolitan Life, and initiate solutions to accelerate business development or correct underperforming indicators.
- Performance Monitoring: Set new sales and quality targets, analyze results using CRM data, and implement actions to optimize performance.
- Training & Development: Provide continuous training and leadership support to Branch Managers and agents, continuously enhancing their skills and professionalism.
- Market Presence Development: Build and maintain strong relationships with key local stakeholders, business communities, and industry partners to strengthen Metropolitan Life’s market position.
In order to be a good fit, you’ll have to bring to the table:
- Proven experience in sales leadership, agency development, or distribution management, preferably in life insurance or financial services.
- Strong recruitment, coaching, and team development skills, with the ability to build and motivate a sales force.
- Solid digital skills (Windows, Microsoft Office, Salesforce, online communication platforms, social media, etc.).
- Experience in monitoring and managing performance using CRM tools.
- Analytical capability to interpret CRM data and optimize team performance.
- Strong knowledge of ethics, compliance, and regulations within the insurance industry.
- Excellent leadership, communication, and problem-solving skills.
- Results-oriented mindset and the ability to implement strategic initiatives to enhance performance in the assigned region.
- High level of integrity and a strong commitment to complying with company business standards and regulations.
- Willingness to travel frequently within the assigned region.
- High apetite for digitalization and open to work with different systems.
- Mindset based on performance and willingness to make a difference.
