About the Role:
Seeking a detail-oriented Platform Operations Specialist to maintain and optimise our IAM/IGA platform infrastructure.
The ideal candidate will be responsible for day-to-day operational support, including monitoring system health, troubleshooting technical issues, and managing incident response.
Ensure compliance with security policies, regulations, and operational needs
Optimise access management processes across the organisation
Key Responsibilities:
Monitor platform performance and identify potential issues before they impact operations
Investigate and resolve technical problems through systematic troubleshooting
Manage and prioritise support tickets according to severity and business impact
Provide clear documentation and status updates on resolved issues
Escalate complex problems to appropriate teams while maintaining accountability
Generate and analyse performance reports to identify trends and improvement opportunities
Collaborate with cross-functional teams to ensure platform stability and reliability
Streamline IAM processes through automation and advanced technologies
Enforce IAM policies, standards, and controls to address related threats and vulnerabilities
Collaborate with senior leadership to evaluate and recommend IAM best practices for enterprise security strategies
Stay current with industry trends and emerging technologies to recommend enhancements
Collaborate with internal teams to assess and optimise IAM-related workflows and processes
Drive initiatives to increase the reliability and efficiency of IAM operations
Facilitate training and knowledge transfer sessions on IAM utilisation
Identify opportunities to simplify architecture and workflows to enhance user experience and enable rapid innovation in workforce IAM
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field
3+ years of experience in IAM or related IT security roles
Strong expertise in IAM concepts, RBAC, and protocols (SAML, OAuth, OIDC)
Experience integrating IAM solutions with cloud platforms (AWS, Azure, GCP)
Strong understanding of regulatory compliance requirements (e.g., SOX, HIPAA, GDPR)
Advanced understanding of business processes, internal control risk management, and IT controls
Ability to identify and evaluate complex business and technology risks
Experience with access certification, role management, and segregation of duties (SoD) controls
Excellent analytical, problem-solving, and communication skills
Ability to navigate complex, multi-stakeholder environments with a collaborative mindset
Desired Skills:
Experience with identity solutions such as Sailpoint Identity Security Cloud (ISC), Saviynt, Okta OiG and Okta Workflows.
Proficiency in development tools and scripting languages (Java, Python, Golang, Powershell)
Familiarity with SIEM/observability tools i.e Splunk, LogScale, LogRhythm, Datadog, Kibana
Within the first 30 days you will:
Complete onboarding with HR
Get their environment set up
Take on some tickets, bugs. Resolving some tech debt or bugs from backlog to start; something that doesn’t require a lot of subject matter expertise.
Take on 3 story points
All work committed has tests
Complete the IAM-specific courses
New hire maintains availability during core business hours and effectively communicates issues ahead of time.
60 days:
Taking on more tickets and bugs. Ticket resolution.
Collaborating with team by giving and receiving feedback
Comfortable raising question to the team
6 story points and velocity – (for reference, 8 or 9 story points per sprint for a fully onboarded person)
Making sure they truly understand the requirements and the bugs
By 90 days:
Participate in the on-call rotation
Taking 8-9 story points
Participating in technical design and grooming sessions with the team
Give a presentation on something they don’t like about the system or an area that has room for improvement
By 6 months:
Taking 8-9 story points
Mentoring if the opportunity is available
Know how system works and be able to set up workflows
Collaborate on any part of the product independently. Measure this by checking on how much they are reaching out to their buddy to help guide them
Measure differences between commitments and actual delivery. New hire should deliver commitments 90% of the time
By 1 year:
Trust them to be part of the interview panel for new roles
Participate in owning tech design document if the opportunity is available
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