Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.
Job Description:The Digital Customer Engagement Manager is responsible for leading, managing our strategic global key client stakeholders (GUIDEs community), with complete and competitive Infrastructure solutions, accelerate business development and help to create competitive advantage as a Trusted Advisor by steering change and digital transformation. Additionally, she / he is responsible for the creation and implementation of change management strategies and improvement measurements to maximize digital adoption in regards of the usage of the Infrastructure Services ( including Collaboration & Access) solutions and beyond.
•Understanding of end-to-end customer journeys and delivering excellent and engaging user experiences.
•Guide key client stakeholder through seamless onboarding, develop personalized implementation plans, and ensure successful product adoption.
•Foster trust and collaborate with key client stakeholders, becoming their trusted advisor and advocate.
•Analyzing customer data and feedback to identify trends, pain points, and opportunities for improvement
•Planning, executing, and monitoring digital campaigns to reach and engage target customers.
•Collaborating with cross-functional teams to optimize customer journeys and touchpoints
•Monitoring and reporting on key customer engagement metrics and performance indicators
•Staying abreast of industry trends, customer preferences, and emerging engagement technologies
•Identifying and implementing process improvements to streamline customer interactions
•Develop and implement a comprehensive digital engagement strategy that aligns with our overall communications and Infrastructure goals
•Representing the voice of the customer in strategic planning and decision-making processes
•Maintain clear and proactive communication with key client stakeholder, ensuring alignment and addressing any issues promptly.
•Developing and implementing comprehensive change management strategies to facilitate smooth transitions and adoption of new digital tools and processes.
Qualifications:•Academic degree in IT, business administration, communications or similar educational background
•Experienced user of Microsoft Oce Applications, Services and Infrastructure technologies
•Experience in change management is appreciated
•Technical and process understanding regarding IT infrastructure
•Presentation skills with the ability to understand and express views clearly within a multi-disciplinary environment.
•Experience of digital transformation projects
•Excellent understanding of best practice digital design and user experience
•Excellent communications and interpersonal skills
•Customer-oriented, passionate, result driven work-style
•Ability to develop and maintain good working relationships with a range of stakeholders
Additional Information:Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. Make it yours! Join AUMOVIO. Own What’s Next.
