About the Role
We are looking for a high-energy Marketing Consultant with a solid background in a Marketing Agency who will be a driver of customer success and business growth for our niche portfolio of B2B technology clients.
Job Description
Level 2
Job responsibilities
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues.
- Support client onboarding to ensure smooth transitions and a positive experience.
- Prepare and deliver client presentations, reports, and communication materials.
- Maintain and update client records and databases with accuracy and timeliness.
- Collaborate with internal teams to meet client needs and uphold service levels.
- Monitor client accounts and transactions, identifying and resolving potential issues proactively.
- Provide clients with product/service information, updates, and training as required.
- Manage client complaints and escalate complex cases to senior staff when appropriate.
- Track and report on client satisfaction, performance metrics, and feedback.
- Support the sales team by identifying opportunities for upselling or cross-selling.
- Contribute to the development and improvement of client service policies and procedures.
- Ensure compliance with company policies, industry regulations, and legal standards in all client interactions.
Requirements
- Good to Know Foreign Language: French, Spanish, German, Portuguese
- Proven ability to work in a virtual team
- Strong communication and interpersonal skills
- Ability to multitask and readiness to run several clients
- Experienced in email marketing
- Understanding marketing data and web leads
- Familiar with digital marketing and social media best practices
- Superior attention to details
- Curious to learn new tools and ways of working.
Company Description
Macro, an award-winning agency, helping global B2B marketing teams at IT companies scale their marketing campaigns. We specialize in digital marketing strategies and technologies. As a global remote team we have team members from Canada, Brazil and Romania. For the past 10 years we've mastered the remove working culture bringing value to our clients through our work culture. Join us if you'd like to prove your digital marketing skills! There is never a shortage of learning new skills in our team.
Macromator’s Core Values
- Learning Agility: Stay curious, open, and adaptable.
- Accountability: Own your outcomes and actions.
- Multiculturalism: Welcome diverse perspectives and collaboration.
- Friendliness: Approach every interaction with kindness and respect.
What We Offer
- Competitive compensation.
- Full flexibility with a fully remote work environment.
- Comprehensive group benefits, including medical, dental, and more.
