OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
THE OPPORTUNITY
Are you detail-oriented, analytical, and looking to grow in a data-driven environment? We’re looking for a Revenue Operations Analyst to join our worldwide Field Operations team! In this role, you’ll play a key part in ensuring data accuracy across critical business processes, supporting core operations workflows, and tracking key strategic initiatives. Your work will directly contribute to the generation of data-driven insights that inform decisions at the senior executive level. This is a unique opportunity to gain hands-on experience in a dynamic, data-driven environment while contributing to meaningful business outcomes.
THE ROLE
The Revenue Operations Analyst is responsible for managing and enhancing the subscription extensions dataset, supporting sales compensation processes, and contributing to the operational tracking of OEM and other key business initiatives. This role ensures data accuracy, supports decision-making through enriched insights, and drives continuous improvement in reporting and operational workflows.
KEY RESPONSIBILITIES
Subscription Extensions Management
Data Accuracy & Maintenance:
- Analyze and validate the subscription renewals and extensions dataset to ensure accuracy and completeness.
- Identify and resolve data inconsistencies or anomalies in collaboration with relevant teams.
Dataset Enrichment:
- Add contextual notes to subscription extension records to enhance interpretability and insight generation.
- Maintain consistency in note formatting and tagging to support data usability.
Lost Renewals Approval Queue Monitoring:
- Monitor the lost subscription renewals approval queue.
- Take appropriate actions by reviewing, approving, or rejecting requests in accordance with established guidelines.
Sales Compensation Support:
- Provide timely and accurate data validations to support sales compensation calculations.
- Investigate and resolve sales compensation escalations in collaboration with Sales and Compensation teams.
Quarterly Overview Report Preparation:
- Prepare the Subscription Extension Overview Report on a quarterly basis.
- Compile and structure data to highlight trends, KPIs, and business insights.
Issue Identification & Process Improvement:
- Proactively identify recurring data issues or inefficiencies.
- Recommend and support implementation of process improvements and automation opportunities.
Ad Hoc Support:
- Respond to data-related inquiries and support other subscription extension-related tasks as needed.
OEM Business Reporting & Tracking
- Support the setup and refinement of the OEM business tracking process.
- Maintain ongoing tracking and reporting of OEM-related metrics and performance.
- Collaborate with stakeholders to ensure alignment and accuracy in OEM reporting.
Maintenance of Other Trackers
- Maintain and update key operational trackers, including:
- Cloud Migrations
- Subscription Migrations and SCO manual feed for the subscription migrations
- SCO Fallouts checks and collaboration with the operations team on correcting them
- Other identified operation trackers
- Ensure data in these trackers is current, accurate, and actionable.
- Identify and escalate any issues or trends observed in these trackers.
WHAT YOU NEED TO SUCCEED
- Bachelor’s degree in Business, Statistics, Finance, Economics, or a related field
- Proficient in Microsoft Excel and PowerPoint for organizing, analyzing, and presenting data
- Comfortable working with large, multi-source datasets and drawing insights from them
- Previous experience with reporting and data analysis, with strong attention to detail and data accuracy
- Experience with CRM systems like Salesforce is a plus
- Exposure to AI technologies and an understanding of how they can be applied in business contexts is highly valued
- Knowledge of data visualization tools such as Power BI or Tableau is an advantage
- Organized and adaptable when handling time-sensitive work and shifting priorities
WE BELIEVE THIS PERSON IS
- Transparent and collaborative in their approach
- Applies a “work out loud” mindset—makes work-in-progress visible and is receptive to constant feedback
- Naturally curious and enjoys digging into data to uncover insights
- Possesses excellent planning and organizational skills
- Self-motivated to deliver exceptional quality with minimum supervision
- Operates with integrity and takes ownership of their work
- Decisive and confident in making informed recommendations based on data and analysis
- Eager to learn, open to new challenges, and motivated to grow both personally and professionally
ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
