OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your impact
A Site Reliability Engineer bridges the gap between traditional software engineering and operations to create highly scalable and fault-tolerant systems. At Opentext, the Site Reliability Engineer position is part of the technical team that involves complete ownership of the delivery of containerized platforms, including administration and management of the OpenText containerized infrastructure stack for our worldwide customers. You will be joining a growing team that provides world-class operational support, including hands-on troubleshooting and administration to a variety of enterprise customers. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met and customer satisfaction is achieved. This hands-on role will focus on designing, maintaining, and troubleshooting software features and solutions as well as hardening processes for cloud environments and container-based applications. The successful candidate will have the responsibility to ensure industry best practices and methodologies are applied to the design, deployment, and operation of our private and public Cloud infrastructure. This position identifies security vulnerabilities, maintenance issues, monitoring, and observability, as well as opportunities for improvement. This role requires a deep technical knowledge of containerized technologies and must have a solid understanding of cloud offerings of major hyperscalers, as well as on-premises infrastructure. Intensive focus is placed on automating all possible aspects of a solution once a design is finalized.
What the role offers
- Running software applications on containerized public and private cloud infrastructure
- Planning, testing, and implementing solutions for the monitoring, alerting and observability of platform services. We are shifting towards proactive, log-based monitoring from event-based monitoring; in-depth knowledge in this realm is appreciated
- Deployment, management, and optimization of containers and their security with tools such as Prisma Cloud (RedLock/Twistlock), etc
- Build methods to advance automation and security for cloud and container-based applications to realize DevSecOps CI/CD pipelines
- Developing standards, policies, and procedures, as well as best practices documentation
- Automating solutions to follow ITIL and change management procedures within OpenText
What you need to succeed
- Ms/BS in Computer Science, some certification on GCP / AWS preferred
- Understanding of Kubernetes, Docker, GitOps, CI/CD pipelines, IaC, PaaS
- In-depth understanding of hyperscalers like GCP and AWS
- Experience with IaaS and deploying, and maintaining Kubernetes infrastructure
- Experience with selecting, designing, and implementing DevOps tools and capabilities for large, complex commercial organizations with a focus on cloud and containers
- Experience with containers and knowledge of Kubernetes in multiple flavors, kubeadm k8s, Bosh CFCR, GKE, EKS, etc
- Understanding of CIS benchmarks
- Deep understanding of Linux systems
- Experience with virtualization technologies (like VMware) and storage backends (like NetApp) preferred
- Experience with gitOps-based deployments and tools (ACM, ArgoCD, Gitlab CD, Tekton, etc)
- Proven experience in automating infrastructure via code
- Minimum of 5 years of software engineering or operations experience with a focus on Cloud development and container technologies
- Proficiency in a scripting language such as Python, PowerShell, or Bash. Some experience in Golang is preferred.
- Strong Ansible and Terraform coding skills
- Deep expertise in monitoring distributed systems application architectures and the ability to correlate environment conditions and metrics to application events
- Experience on monitoring tools like Solarwinds, Datadog, NewRelic, Zabbix, Prometheus/Grafana, Kiali, etc
- Strong understanding of ITIL principles, change management, incident management, and asset management etc
- Strong written and presentation skills with the ability to communicate effectively with diverse technical and non-technical groups, spanning all organizational levels
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
