Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Lead and coordinate a team of Customer Service Representatives in Supply Chain, ensuring accurate execution of order processing;
- Monitor daily service levels and team KPIs, addressing operational issues aligned with the Service Delivery Lead;
- Provide coaching, training, and performance feedback to team members;
- Serve as the first escalation point for operational issues, resolving them with cross-functional teams;
- Ensure compliance with internal controls and external requirements;
- Identify process improvement opportunities to increase efficiency and reduce errors;
- Coordinate workload planning and resource allocation for smooth operations.
Your Profile
- Experience in Order Management, or Supply Chain operations;
- Bachelor degree in a relevant field;
- Knowledge of export processes, documentation, and basic finance;
- Strong people-management and motivational skills;
- Good analytical and organizational abilities;
- Proactive, solution-driven mindset with adaptability.
What you’ll love about working here
- Flexible and dynamic work environment involving teams spread across different global locations;
- Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
- Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
- Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want | www.capgemini.com
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