Join our team as a System Administrator – Device Management
Core Responsibilities:
Ticket handling:
- Independent acceptance and processing of tickets
- Communication with customer and internal teams/ colleagues
- Pay attention to the Service Level Agreement and criticality and ensure that these adhered to
- Troubleshooting and handling requests
- Active enquiry when support and help is needed
Maintenance and support:
- Checking and ensure that all systems and environments are up and running
- Proactive communication within the team in case of incidents, errors, failure etc.
- Find solutions to restore the function/ service
Project:
- Participating on device management projects with a short and medium term
- Creativity in fulfilling customer requirements while complying with standards and best practices
- Adherence to deadlines and active communication in the event of possible delays
- Participate on meetings with customers, vendors or project managers
- Explaining technically complex topics simply
Researching:
- Independent search for solutions
- Check which changes and innovations Microsoft is planning and implementing in the area of devices/endpoints
Documentation:
- Record and document results
- Recording opportunities and decision proposals
What skills we look for:
- Microsoft Intune/ Microsoft Endpoint Manager
- Cloud administration of Windows workstation systems
- Administration of Microsoft Windows operating system (e.g. Windows 11)
- Good understanding of Microsoft technologies related to the workplace (Microsoft Azure, Microsoft Entra, Microsoft 365, Microsoft Defender etc.)
- PowerShell skills
- Experience in troubleshooting on Windows devices (e.g. through 2nd and 3rd level support)
- Basic understanding of the relationships and processes in the Microsoft cloud environment in the context of the devices/ endpoints
- Several years of professional experience in device management/ Microsoft endpoint management and Microsoft cloud environment.
Communication Skills:
- ITIL checked (Information Technology Infrastructure Library)
- Structured way of working
- Analytical skills
- Critical thinking
- Team player
- Conscientious work
- Communicative
- Able to learn new security functions and features
- Excellent English language skills are required, and German is a significant plus.
What we offer:
We believe in a supportive and rewarding work environment for our employees.
Compensation and Benefits:
- Highly competitive salary.
- Bi-annual bonus based on seniority within the company.
- Meal tickets and various gift vouchers.
- Strong benefits list, including a brand new office, private medical insurance, and 24 vacation days plus a free birthday leave and many more.
Career Growth and Team Environment:
- Certified training possibilities and the opportunity to grow within the Arvato Systems Global Delivery framework.
- Interesting projects and solutions for both the Bertelsmann Group and international external customers.
- A committed and helpful team with a "WE" feeling, promoting a friendly, multicultural, and cooperative environment.
- The possibility to work in mutual trust and to be creative, with the freedom to improve working flows through self-initiative.
