The Senior System Engineer for Application and Desktop Virtualization is responsible for the overall health and performance of the organization’s virtualization environments. This role requires a blend of hands-on technical expertise, a proactive approach to system maintenance, and strong user-facing support skills.
Core Responsibilities:
System Maintenance and Monitoring:
- Conduct routine checks and monitoring of all virtual environments to ensure smooth and uninterrupted operation.
- Perform regular maintenance, including the installation of software updates, patches, and security fixes.
User Support and Troubleshooting:
- Serve as the primary point of contact for user requests and issues related to virtual desktops and applications.
- Quickly and efficiently resolve a wide range of problems, from routine inquiries to complex technical issues.
- Escalate unresolved issues to specialized internal teams or external software vendors when necessary, managing the full case lifecycle.
Project Planning and Implementation:
- Lead new virtualization projects, including technology upgrades and application migrations to the cloud.
- Collaborate with other IT teams to ensure new systems are seamlessly integrated into the existing infrastructure.
Documentation and Training:
- Maintain and update comprehensive technical documentation to ensure clarity and accuracy for the IT team.
- Develop and deliver training sessions for end-users and junior IT staff to improve system proficiency and reduce common errors.
What skills we look for:
We are seeking a candidate with a strong foundation in virtualization and a dedication to continuous learning.
Technical Skills:
- Citrix Virtual Apps and Desktops: Experience with Citrix solutions for delivering virtual applications and desktops.
- Windows Server: In-depth knowledge of Windows Server administration, particularly Active Directory and Group Policy.
- TCP/IP and Network Configuration: Understanding of network topologies and protocols required for virtualization.
- PowerShell: Ability to write scripts to automate management tasks in Windows environments.
- Access Control: Knowledge of implementing access control mechanisms and security policies.
- Cloud Platforms: Familiarity with cloud services such as AWS, Azure, or Google Cloud, especially for virtual desktop and application deployment.
Communication Skills:
- Strong verbal and written communication skills to interact effectively with team members and users.
- Excellent English language skills are required, and German is a significant plus.
What we offer:
We believe in a supportive and rewarding work environment for our employees.
Compensation and Benefits:
- Highly competitive salary.
- Bi-annual bonus based on seniority within the company.
- Meal tickets and various gift vouchers.
- Strong benefits list, including a brand new office, private medical insurance, and 24 vacation days plus a free birthday leave and many more.
Career Growth and Team Environment:
- Certified training possibilities and the opportunity to grow within the Arvato Systems Global Delivery framework.
- Interesting projects and solutions for both the Bertelsmann Group and international external customers.
- A committed and helpful team with a "WE" feeling, promoting a friendly, multicultural, and cooperative environment.
- The possibility to work in mutual trust and to be creative, with the freedom to improve working flows through self-initiative.
