Job Description
Minimum of 3-5 years of dedicated transition experience + Past experience in handling service delivery.
Must be experienced in 3rd party transitions – this will not involve somebody who is only experienced in Captive set up or internal transitions alone. For this we will have to look for candidates from our competitors like TCS/ Wipro/ Accenture/ WNS/ HCL/ CTS etc The last role in the current organization should be as a Transition Manager / Transition Role Vivid in explaining their current transition methodology/ risks/ challenges faced Experience in handling bid process/ be a transition counterpart during RFP’s & bids/ transition solution experience in devising plans, costs etc
Job Description - Grade Specific
1. Manages the whole process of transferring services and staff from one location to another or from one service provider to another, ensuring service levels are maintained throughout. The role also includes maintenance of the budget, project plans and reporting to the customer and internal management. Ensures the delivery of a high quality, professional and proactive customer focused service on daily basis. ·
2. Influence and shape transition solutions, working with bid team, solution analysts and architects;
3. Delivery of project responsibilities to time, cost and quality, accountable for full transition project up, aligned with internal (management) and external (client) needs, defining project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements ensuring that quality assurance activities are embedded
4. Ownership of all project financials (relating to project activity under your management) and manage month end processes and forecasting inputs.
5. Identify and manage changes in scope, obtain client buy in, identify further revenue opportunities.
6. Contribute to proposal development (from client request through to final issue and potentially subsequent project delivery);
7. Create a value proposition in collaboration with client that highlights the advantages of the organization’s service, proposing solutions that meet or exceed client needs and expectations and align with the Group’s strategy
8. Working with Transformation team to drive DGEM Alignment that including incorporating CG best practice and specific client needs to come up with client DGEM.
9. Driving Impact Assessment phase at country/ region/ market level to develop and drive action plans to identify and close gaps between approved client DGEM and as-is local country / BU processes.
10. Working with Transformation teams to develop implementation plans and timelines for identified initiatives arising from DGEM alignment / Impact Assessment workshops with focus on ensuring Day1 productivity initiatives are implemented
11. Delivering on the implementation plan initiatives identified as being required for Day1
12. Contribute to Academies to ensure effective training to Ramp-up team.
13. Responsible for training service delivery team and handover the process with sign-off obtained from them.
14. Responsible for pro-active issue resolution and process improvement.
15. Responsible for effective knowledge management and transition coordination.
16. Understand and track SLAs escalating failure as appropriate
17. Build and maintain a strong working relationship with key internal and external stakeholders. Promotes communication among Capgemini/client team members and encourages dialogue that addresses key issues and maintenance of productive working relationship
18. Develop/maintain awareness of Capgemini processes and standards when preparing various reports required by internal management or customer
19. Present ideas and solutions persuasively to gain buy-in, presents issues and recommendations effectively, using appropriate tools such as presentation slides, flip charts, agendas
20. When in charge of transition team members:
a. Provides guidance and advice to individuals ensuring that they obtain opportunities to enhance or support personal and professional growth and learning
b. Provides feedback that is constructive, timely, meaningful, fact based and specific, communicating both strengths and areas for improvement
c. Responsible for managing staff issues (timesheets, recruitment, managing overtime, holidays, appraisals, promotions, sickness, training, etc.)
d. Contribute to a positive and supportive team culture on a project. Helps the team to improve efficiency
