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Last week, our Customer Service Centers team completed a series of 7 workshops attended by all 260 colleagues across the country. From Pitesti and Bucharest to Comanesti, Cluj, Galati, Timisoara, and Bran, we came together to learn, reflect, and grow. This year, we took a slightly different approach, focusing on an area that is more important than ever: emotional well-being.
Together with Victor Toriani, Psychotherapist, Organizational and Clinical Psychologist, colleagues explored practical tools and meaningful insights on:
- Understanding psychological mechanisms in communication;
- Managing emotions and conflicts in conversations;
- Building healthy boundaries and giving constructive feedback;
- Finding the courage to address challenges openly and respectfully.
These workshops strengthened something that defines who we are at tbi: a culture built on authenticity, open dialogue, continuous learning, and genuine care for one another. Because one of the most important things we build together is a workplace where people feel safe, supported, and empowered to learn and thrive.
Congrats to all our colleagues who embraced this journey of learning and self-discovery - your openness, engagement, and positive energy made all the difference.
