Descriere jobAdecco Professional Placement is looking for its client from Bucharest, one of the leading providers of Information and Communication Technology (ICT) to service providers 1st Level Assurance Engineer with french.
-Fluency in French and English (you will work in an international environment, with customers and suppliers);
-The drive to learn and develop in an International Company (you will be trained and you will receive support on a daily basis);
-Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training).
-Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks;
-Works with the application for trouble ticket management;
-Handles from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. Takes the proper measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files);
-Correctly assigns tickets to the right group, following processes and procedures specific for each project;
-Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support;
-Works with the applications for trouble ticket management and other specific project’s tools;
-Coordinates and plans the field organization resources in order of solving the issues occured in IT/Telecom systems; Offers support to the field engineers during their actions (by phone and e-mail);
-Works independently and guides the team to keep the competence and skills up to date;
-Solves standard issues based on the existing procedures and continuously improve them;
-Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer;
-Controls and manages complex technical situations/projects in a calm and professional manner.
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