Descriere job

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Assess and process warranty claims that are submitted electronically by dealers to the client via the client's web-based dealer warranty application;

  • Resolve dealer issues and answer questions submitted through an electronic communication system;

  • Execute additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned;

  • Perform all work according to set policies and procedures, meeting specified performance criteria for accuracy and productivity;

  • Ensure daily personal qualitative and quantitative targets are achieved for all assigned duties;

  • Support teammates in achieving individual requirements and team goals;

  • Communicate with the Team Leads on a regular basis, as required;

  • Complete required, ongoing training and successfully demonstrate the knowledge and ability to progress through levels of claims of increasing complexity and size;

  • Interact with client and dealers personnel, as needed;

  • Conduct all duties in a professional and courteous manner;

  • Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.

Skills that make your work successful:

  • Fluency in German and English;

  • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);

  • Verbal and written communication skills;

  • Listening skills;

  • Problem solving and analysis;

  • Customer service orientation;

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  •  Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days. 

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!