Compare NG Hubs Romania has been recognized as one of the most innovative companies in Romania, as featured in the Business Magazin catalogue. The yearbook celebrates companies that demonstrate adaptability and a proactive approach to the challenges of the future.
ING Hubs Romania was featured for its innovative use of Generative AI (GenAI) in the Analytics team, leading to the enhancement of ING operations worldwide. Our colleague, Andreea Mihăilescu, IT area lead for the Analytics area, discussed our GenAI solutions.
We use GenAI solutions in contact centres to automate responses, provide real-time support, and enhance efficiency. Customer due diligence is another use case for GenAI, allowing analysts to spend more time on actual data analysis rather than on gathering it. Read the full material to learn from Andreea just how these solutions come into play.
