Our client is a multinational company specialized in marketing and advertising.
— English & French/German/Dutch Fluent;
— Strong working knowledge of Accounts Receivable management in a service environment;
— Strong analytical and problem solving skills;
— Strong organizational skills with excellent attention to detail;
— Advanced in Microsoft Office with intermediate Excel skills (VLOOKUP, Pivot Tables and other formulas), Expert level Excel skills preferred;
— Ability to present complex information in a clear and appropriate manner;
— Experience in influencing, developing and motivating people, and the ability to communicate effectively cross functionally;
— Strong knowledge and experience in the best practices associated with an effective and efficient process of accounts receivable.
— Manage proper invoicing within standard policies reflective of the customer’s requirements;
— Manage daily billing cycle;
— Manage daily, monthly invoice distribution (Datamatx, 3rd party portals, Excel, PDF);
— Monitor root cause analysis, mine for billing improvement opportunities;
— Recommend solutions to the business to drive improvements;
— Collaborate with internal/external team members to achieve the highest levels of efficiency and automation;
— Assist OTC A/R Specialists with difficult or complex accounts and situations by utilizing system knowledge of billing procedural guidelines;
— Final point of contact for billing escalations;
— Approve credit memos requested by OTC A/R Specialists;
— Performance management annual reviews of OTC A/R Specialists;
— Review weekly, monthly billing metrics;
— Support OTC A/R Specialists with escalated issues that need support from the field organization;
— Monitor compliance with departmental procedures and policies, and recommend efficient procedures to accomplish company goals. Contribute to authoring of procedures and participate in creation of training programs;
— Actively hire, mentor and supervise OTC A/R Specialists as part of ongoing growth and vitality of the department;
— Other duties as defined by management.